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Our customers are the center of our universe and we’re grateful for them. If you’re willing to share your experience about your interaction with our agency, it’ll be a great help for other people looking to make smart and confident decisions about their insurance and financial services.

Take 60 seconds (or more if you want) to share your story by clicking on one of the review links below.

What our customers say about us...

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Cindy Blanchard

May 20, 2024

5  out of  5 rating by Cindy Blanchard
"Every one I've talked to are so nice and very helpful Thank you for being my my insurance agent 😀"
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Jeff Blum

April 7, 2024

5  out of  5 rating by Jeff Blum
"Awesome agency Tom and his team are always very helpful!"
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Derek Capps

April 5, 2024

5  out of  5 rating by Derek Capps
"A simple" pull out of ditch and tow to driveway", turned nightmare! Out of 4 different claims reps , 3 different claims reported and 12 tow truck drivers ! No one could help me get my truck back ! 4 weeks of back and forth and my truck sat frozen in ground! State police eventually were called and they ripped it out of ground and delivered it to junk yard ! After multiple days and damages to truck ! No one had any answers! I gave up! Then Katie called and immediately she took charge of the situation! She went above and beyond to answer my questions and lessing my worries . She helped me sleep better at night and got my truck back and made sure the process went smoothly! Katie gets a gold star and more ! I also feel like I've made a new friend in life ! Thanks again Katie and staff ."
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ellen dornbrock

March 23, 2024

5  out of  5 rating by ellen dornbrock
"Jessi is so nice &uplifiting energy!! She helped me a ton- got me the lowest rates. Communication was great! 10/10 would recommend"
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Michael Brown

March 1, 2024

5  out of  5 rating by Michael Brown
"As a new customer I have nothing but good things to say about Katie Deedler who handled all of our insurance needs. Her customer service was very professional and courteous, handled everything in a timely manner. thank you again for your assistance."
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Tami Lenoir

February 29, 2024

5  out of  5 rating by Tami Lenoir
"Jesi Is a wonderful representative for State Farm. She is knowledgeable and thorough when explaining every aspect of the process of acquiring insurance."
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Ronnie Abrahiem

February 27, 2024

5  out of  5 rating by Ronnie Abrahiem
"I had a great experience with State Farm and Agent Tom Deedler. The customer service was excellent. I want to thank Jesi Jasinski for helping me lower my auto insurance and save on it. She always responded quickly, followed up, was friendly and knowledgeable, and ensured I was cared for. My family and I will continue to rely on Tom and Jesi for all our insurance needs. Thanks"
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Darin Kudla

February 27, 2024

5  out of  5 rating by Darin Kudla
"Excellent service and very helpful. Gave me all the information I needed for my next vehicle. Very good prices on insurance too."
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Drew Wischman

February 23, 2024

5  out of  5 rating by Drew Wischman
"Katie helped me out a lot with getting set up with a life insurance policy. She was super friendly and told me I could reach out with any questions in the future."
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February 16, 2024

5  out of  5 rating by J R
"Tom is a pleasure to work with. I switched all my policies over to him a few years ago (auto, boat, condo, home, rental, life, umbrella)...and it was far more seamless a transition than I expected. Overall, I saved some money. Most important, we just had a car accident in the middle of bad winter the busiest time for tows, insurance, auto repair shops. I didnt know what to do or how to handle it, and had to get my daughter picked up at school shortly after it all happened....and he sat on the phone with me until I picked up my wife, assessed the damage to her car, got a tow truck, found an auto shop, and opened the claim for me. He then followed up with the repair shop on next steps afterwards, and it isn't even a State Farm 'approved' shop (difficult to find an available shop on a day with a ton of car accidents)... so he took on the extra administrative work himself to see it all through. This is where having a real life person to talk to, that has an office right down the street, really pays off. I would've wasted an entire day/night figuring this out (at the very least), and would have been even more stressed than I already was. I was actually able to get the car to a shop within an hour, and back to my work meetings that I was almost certain I was going to have to clear off the rest of the day. Just a big load off my mind. I receive poor customer service from a majority of companies I work's great to see the exact opposite when it comes to my insurance, and Tom. You don't know how valuable having a real local person is, until you absolutely need it."
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Amber M

February 14, 2024

5  out of  5 rating by Amber M
"We were transferred to this office and I have nothing but great things to say! We have a complicated set up for our insurance needs and Marilyn has been exceptional with handling our portfolio. She is knowledgeable and takes the time to explain things that need explaining. I trust her completely to make sure we are getting the best rates. She deserves to be recognized as an amazing part of the team!"
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Cassandra Coffey

February 13, 2024

5  out of  5 rating by Cassandra Coffey
"Excellent Customer Service! Katie took the extra time to explain the information in detail. I really appreciated your patience and kindness."
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Lisa Gray

February 12, 2024

5  out of  5 rating by Lisa Gray
"Katie and Tom were extremely helpful and patient with me and all my questions. They are very knowledgeable in their product, and go above & beyond to make sure all your questions are answered. I would recommend them to anyone!"
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C. J. yang

January 25, 2024

5  out of  5 rating by C. J. yang
"Jasi helped me a lot when I tried to find a new rental policy and she even spent her own time helping me out. I definitely will recommend her to my friends in case they need help!! Greak work; Jasi C. J."
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Devanee Donley

November 22, 2023

5  out of  5 rating by Devanee Donley
"Marilyn is always SUPER helpful, I switched from Direct Auto Insurance, and now they're stuck with me! Thank you, Marilyn!"
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Thrityseven Customtoys

October 16, 2023

5  out of  5 rating by Thrityseven Customtoys
"What a blessing it is to have this wonderful office staff in my life. No hassles at all. They are kind, helpful and professional. I'm so happy. Thank you."
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Fadi Al-Farah

October 2, 2023

2  out of  5 rating by Fadi Al-Farah
"They don't really give you the best prices on insurance. I went with another agent and with the same exact coverage for half the price. At least they were nice people to deal with."
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jaclyn loik

June 2, 2023

5  out of  5 rating by jaclyn loik
"Absolutely the best insurance I have worked with! Huge shout out to Marilyn for making this process not only quick and easy but pleasant! They truly care about any concerns or questions with an amazing response time as well! I will be using them for all insurance needs for life! Highly recommend. I would give 10 stars if possible! ⭐️"
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Sandra Murray

April 7, 2023

5  out of  5 rating by Sandra Murray
"Awesome agent, staff and service. Gave me excellent service, especially Marilyn! Thank you again! I appreciate you!"
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Becky D

March 31, 2023

5  out of  5 rating by Becky D
"Excellent customer service thanks to Marilyn Devor!! Prompt & friendly answers & super helpful!"
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Rose Devynck

March 27, 2023

5  out of  5 rating by Rose Devynck
"Tom is great and personable every interaction is always pleasant and professional."
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Gerald Wilker

March 24, 2023

5  out of  5 rating by Gerald Wilker
"The staff is great! Frank was so helpful and knowledgeable."
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Karen Knudson

March 10, 2023

5  out of  5 rating by Karen Knudson
"So easy to work with. Great price"
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Rick C

February 28, 2023

5  out of  5 rating by Rick C
"I worked directly with Frank T. and my experience was excellent. He went through all the right steps to make sure I was saving the most money on my insurance and explained every question I had in the right amount of detail and made it so that I could understand what was happening. I can’t say enough good things. Quick: 15 minutes. Easy: I didn’t question his capabilities. Affordable: I saved money."
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Almameh Ndong

February 14, 2023

5  out of  5 rating by Almameh Ndong
"I switched from progressive insurance to All State, All State to Liberty Mutual, from Liberty Mutual to State Farm. And let me tell you State Farm is the "Real Deal". They save me alot of money for two cars compared to the three previous insurance companies, I had. The Insurance Account Rep: Frank. T, @ 45025 W Pontiac Trail, Novi, was very professional and very helpful. He explained everything to me from A to Z, and offered some more ways to save more with State Farm and I totally appreciate that. I ll give this place a 5 stars out of 5 for the amazing service they provide to their customers, and the way they conduct business. I ll recommend this place a thousand times to anybody looking for insurance and any body looking to put some change in your pocket. Please please if you are looking for insurance, go to State Farm, and go see Tom Deedler and the Crew @ 45025 W PontiacTrail, Novi, they ll put a smile on your face when you leave their office. I love State Farm, and I believe everybody should, they are the best in the business."